CX Nordics Agenda
To view the full event guide please click the blue download button below
CX Network are delighted to present the event guide for the 6th annual CX Nordics conference.
This event specifically focuses on Customer Experience in the Noridcs region, presented by a truly Nordic line up!
Download the event guide to find out more about:
- How to be more cost efficient and deliver a great CX through digitisation from Nordea
- Explore how KICKS achieved a seamless and user-friendly experience
- Measuring the success of your customer experience strategy as Albatross Travel did
- Utilising customer data to deliver a more personalised experience like Sky have
If you would like a copy sent directly to your inbox, just let us know via email
How to Future Proof Your Digital CX Strategy
The ability to predict and prepare for new customer trends will provide organisations with a competitive advantage and future proof their digital strategies to deliver the best possible experience for the customer of the future. With insights from Anna Metsäranta, Head of Automated Remote ...
Using Learning and Collaboration to Improve your CX
Organisations that provide industry leading customer experiences can be used by others as learning tools on which to base their own CX strategy. There are many elements of a successful CX strategy that can be applied across various industries, for example building the right company culture, handl ...
Past presentation: Seemless customer experience as a target
This presentation from Tiina Molberg at DNA, was delivered last year at our 2017 CX Nordics event. As one of the leading Finnish telecom groups, this presentation offers insights on new dimensions of customer experience and personalised content. This presentation also shares the experience ...
The Future of Nordic Customer Experience: Survey Report
We wanted to better understand which specific priorities the region is focusing on when it comes to CX and the challenges which are slowing down progress in this area. Previous studies have found that while many Nordic organisations do possess CX strategies, the maturity of these strategies is st ...
5 things we’ve learned from Nordic customer experience experts this year
With customers now expecting a seamless, coherent and customer-centric experience, businesses must invest more in their customer experience management in order to retain and expand their customer base. Ahead of this November’s Customer Experience Tra ...
7 Ways to Drive your Customer Experience Wheel
The customer experience wheel consists of six elements or organisational perspectives that must be managed for an organisation to compete successfully on a customer experience level. A last and seventh element is that these 6 perspectives activ ...
The Alignment of Customer & Support Expectations
Organisations are implementing new technologies and processes to better connect customers with technical support teams, and customer satisfaction is paramount. However, most organisations admit they're not proactively aligning their priorities with their customers’ expectations.
CX Nordics: Full Sponsors Event Guide
To view the full event guide please click the blue download button belowCX Network are delighted to present the 2018 event guide for the 6th annual CX Nordics conference.This event specifically focuses on Customer Experience in the Noridcs region, presented by a truly Nordic line up! Download the event guide...