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21-22 November 2017 | Stockholm, Sweden

Meet the Speakers

2016 Speakers include:


Volvo Car Corporation
Daniella Becner
Customer Satisfaction Director
Volvo Car Corporation
Euroloan Group
Petra Mengelt
Director, Customer Experience
Euroloan Group
DHL
Maria Hamm
Director Customer Experience
DHL
Deutsche Telekom
Henriette Jehnert
Vice President Customer Experience IVR & Omnichannel
Deutsche Telekom
Nordea
Marie-Christine Lindström
Customer Experience Manager
Nordea
Skanova
Jelena Lazarevic
Change Management Strategist Customer Experience
Skanova
Gjensidige
Kim Wikan Barthe
Head of Brand and Customer Experience
Gjensidige
Arbetsförmedlingen
Gunilla Dyrhage
Head of Digital Labour Services & Digital Customer Experience
Arbetsförmedlingen
Swedish Match
Jenny Mark
Head of Customer Engagement
Swedish Match
Shobr
Nikolaj Leonhard-Hjorth
Head of Customer Experience
Shobr
SAS
Åsa Jugård
Manager Customer Insight Strategy & Development
SAS
Oriflame
Lea Kimpele
Global Customer Service Manager
Oriflame
Posti
Jyri Ratia
Vice President
Posti
Nordic Choice Hotels
Nicolay Corneliussen
Head of CRM & Loyalty
Nordic Choice Hotels
TUI Nordic
Sara Mundt-Petersen
Head of CRM & CX
TUI Nordic
Verizon
Gitte Hedman
Senior Manager Customer Experience
Verizon
Nissan
Staffan Johansson
Director, Customer and Retail Experience
Nissan