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21-22 November 2017 | Stockholm, Sweden

Meet the Speakers

2016 Speakers include:


Daniella Becner
Daniella Becner
Customer Satisfaction Director
Volvo Car Corporation
Petra Mengelt
Petra Mengelt
Director, Customer Experience
Euroloan Group
Maria Hamm
Maria Hamm
Director Customer Experience
DHL
Henriette Jehnert
Henriette Jehnert
Vice President Customer Experience IVR & Omnichannel
Deutsche Telekom
Marie-Christine Lindström
Marie-Christine Lindström
Customer Experience Manager
Nordea
Jelena Lazarevic
Jelena Lazarevic
Change Management Strategist Customer Experience
Skanova
Kim Wikan Barthe
Kim Wikan Barthe
Head of Brand and Customer Experience
Gjensidige
Gunilla Dyrhage
Gunilla Dyrhage
Head of Digital Labour Services & Digital Customer Experience
Arbetsförmedlingen
Jenny Mark
Jenny Mark
Head of Customer Engagement
Swedish Match
Nikolaj Leonhard-Hjorth
Nikolaj Leonhard-Hjorth
Head of Customer Experience
Shobr
Åsa Jugård
Åsa Jugård
Manager Customer Insight Strategy & Development
SAS
Lea Kimpele
Lea Kimpele
Global Customer Service Manager
Oriflame
Jyri Ratia
Jyri Ratia
Vice President
Posti
Nicolay Corneliussen
Nicolay Corneliussen
Head of CRM & Loyalty
Nordic Choice Hotels
Sara Mundt-Petersen
Sara Mundt-Petersen
Head of CRM & CX
TUI Nordic
Gitte Hedman
Gitte Hedman
Senior Manager Customer Experience
Verizon
Staffan Johansson
Staffan Johansson
Director, Customer and Retail Experience
Nissan