VP, Passenger Experience & Processes
Competition between airports is strongly increasing and Helsinki Airport’s strategy is to be the leading transfer Airport in Northern Europe. Helsinki Airport is expanding to serve over 30 million passengers year 2030 and passenger experience is one of the key drivers for the growth strategy.
Timo Järvelä from Helsinki Airport will highlight CX strategy and daily implementation in development of one of the best airport experiences.
· Turning customer insight into action
· Implementation of more intelligent processes to guarantee a smooth CX
· CX strategy targets for investment decisions