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19 - 21 November, 2018 | Stockholm, Sweden

Tiina Moberg

Director of Customer Experience and Onling Services
I´m is a fast, positive and straightforward customer experience and online service director in DNA. My roots are from Tourist industry and somehow after a few bends I finally ended up to an operator business. My current role is in IT organization which offers for me a vantage point to learn and explore things from a new angle. Customer experience and its extensive development has always been close to my heart. I enjoy changes and the fact that things are bravely forwarded towards new ideas and opportunities by experimenting and utilizing them. Digitalization, automation, omnichannel, artificial intelligence, added reality, agile development, etc. – we are living the most amazing times - without forgetting the most important thing, how to use them to improve customer experience and customer's everyday life. I want to see online development in a wider perspective. For me it´s as a part of digital-centric approach which also develops brands and customer experience. These are the most important topics in this changing world with all kind of new possibilities.

Check out the incredible speaker line-up to see who will be joining Tiina.

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