Head of Customer Experience
3:30 PM LEVERAGING DIGITAL TOOLS TO IMPROVE EFFICIENCY, ALLOW TRANSPARENCY AND ENCOURAGE TRUST FROM THE FIRST INTERACTION
Infinite online booking options have made the pre-packaged travel a vulnerable sector, prone to decline in the eyes of the travel community. How did Albatros Travel buck this trend and achieved the best result to date through enhancing their customer experience?
· Leveraging customer journey mapping, digital tools and user-generated content to stimulate customer loyalty and boost sales
· Analysing customer touch points to identify areas for improvement
· Combining service design with customer data