19 - 20 November, 2019 | Stockholm, Sweden

Skúli Skúlason


Managing Director, Customer Service
Reykjavik Energy

Conference Day One

Sunday, August 11th, 2019


10:15 LOOKING TO THE FUTURE OF CX

  • Bridging the gap to maximise the customer experience 
  • Recognising the parallels between the customer journey and the employee journey
  • Humans vs AI/automation in the future customer service
  • Futureproofing your employees skillset to deliver a effortless customer experience


Check out the incredible speaker line-up to see who will be joining Skuli.

Download The Latest Agenda