19 - 21 November, 2018 | Hilton Stockholm Slussen, Stockholm, Sweden

Michael Harding


Head of Marketing
Zendesk


10:30 NO MORE GUT FEELING - THE IMPORTANCE OF INSIGHT

8 in 10 customers say that they’d switch to a competitor due to a poor customer service experience. So, how do you proactively manage the customer experience in you service environment to keep your customers happy and coming back for more? Join us, in this session, to find out how to: 
  • Boost customer experience
  • Give managers actionable insights
  • Empower your agents to perform better


Check out the incredible speaker line-up to see who will be joining Michael.

Download The Latest Agenda