Why do you purchase the products and services you do? Rarely price and product features are on the top of the list, simply because usually we have a number of more or less equal choices from that perspective. Customer Experience beats price and product! Customer Experience is essential for a company’s long-term competitiveness and profitability. Katrin is a strong believer in the connection between Engaged Employees, an outstanding Customer Experience and a prosperous business. Katrin is experienced in working with Customer Experience from a B2B and B2C perspective. “It involves all employees, all functions of a company, it’s constant development and I learn every day, that is why I love it”.
Check out the incredible speaker line-up to see who will be joining Katrin.