Director, Customer Experience Management & Operations
Conference Day One
Sunday, August 11th, 2019
A case study of implementing the common practices of co-creation and the journey of developing your services according to your customers’ real time needs.
- The co-creation process and things to take into account
- Development work with the customers and the lessons we learnt
- Creating CX through IoT and RFID technologies
- The impact on customer satisfaction and operational efficiency