19 - 21 November, 2018 | Hilton Stockholm Slussen, Stockholm, Sweden

Jussi Leskinen


Director, Customer Experience Management & Operations
Lindström Group


14:30 CO-CREATING CX WITH YOUR CUSTOMERS: CASE FLOWABILITY WASHROOM

 
A case study of implementing the common practices of co-creation and the journey of developing your services  according to your customers’ real time needs.
 
  • The co-creation process and things to take into account
  • Development work with the customers and the lessons we learnt
  • Creating CX through IoT and RFID technologies
  • The impact on customer satisfaction and operational efficiency



Check out the incredible speaker line-up to see who will be joining Jussi.

Download The Latest Agenda