Joakim ThornCX Transformer
90 percent of all purchase decisions are taken unconscious and not on logical and conscious choices. How do you ensure your employees and customers' feelings about you and your brand in all touchpoints in the Employee and Customer Journey? What's the difference that makes a difference, where the customer pays more, stay longer and recommends your brand to family, friends, and colleagues? Joakim's motto: I'm here to serve. Co-founder of effectly.com - A Customer Experience Transformation Company. For the past 25 years, Joakim has helped companies and organizations make a difference with customer experiences as the ultimate differentiator. Everything Joakim does today is about inspiring and leading people to create passionate and authentic experiences in all interactions. The result is a world with more wow-feeling and joy.