19 - 21 November, 2018 | Hilton Stockholm Slussen, Stockholm, Sweden

Gina Azaric


Nordic CMO
KICKS


9:30 AM USING STORES AS “EXPERIENCE CENTRES"

How do KICKS utilise their stores as an opportunity for CX improvement through increasing customer engagement and personalisation online and offline?
 
·         Identifying Millennials’ and Generation Z as a key demographic for growth
·         Understanding their behaviour patterns and preferences to deliver an experience in store which is paralleled to the digital space
·         The importance of  personnel in differentiating yourself in the competitive market
·         Driving traffic to stores and online through in-store events, classes, influencer meet ups and seeing the results in ROI and customer retention


Check out the incredible speaker line-up to see who will be joining Gina.

Download The Latest Agenda