19 - 21 November, 2018 | Hilton Stockholm Slussen, Stockholm, Sweden

Anna Metsäranta


Head of Automated Remote Customer Experience
Nordea


9:45 AM NORDEA’S VIRTUAL ASSISTANT ‘NOVA’: THE BEGINNING OF AN AI ECOSYSTEM

A case study on utilising the latest AI and analytics innovation in the finance industry in order to improve customer service and advice solutions.
 
  • Using intelligent automation for increasing CSI and reducing costs
  • The impact of Nova on the employee experience and the customer experience
  • What’s next? Being brave in the face of an automated future


Check out the incredible speaker line-up to see who will be joining Anna.

Download The Latest Agenda