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Pre-Conference Focus Day - Linking Employee Experience and Customer Experience

2:00 PM - 2:45 PM Instilling customer-centricity into every employee: A collaborative approach

Mette Hybschmann, HR Director, McDonald's Denmark
  • Understanding how to work with HR to bridge the gap between employee and customer experience
  • Implementing the best strategies to get each employee thinking about the customer
  • Leading major transformation to become a more customer-centric organisation
  • Aligning employee culture with customer experience

Mette Hybschmann

HR Director
McDonald's Denmark

2:45 PM - 3:00 PM Coffee break

3:00 PM - 4:00 PM Customer-led transformation: Customer Experience and Employee Engagement

8:00 AM - 8:15 AM Coffee break

4:15 PM - 5:45 PM How employee engagement correlates to customer engagement

Joakim Thorn, CX Transformer, Effectly

Joakim Thorn

CX Transformer
Effectly