Pre-Conference Focus Day - Linking Employee Experience and Customer Experience

2:45 PM - 3:00 PM Coffee break

3:00 PM - 4:00 PM Customer-led transformation: Customer Experience and Employee Engagement

8:00 AM - 8:15 AM Coffee break

4:15 PM - 5:45 PM How employee engagement correlates to customer engagement

Joakim Thorn, CX Transformer, Effectly

Joakim Thorn

CX Transformer
Effectly