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CX Nordics 2018 Agenda

CX Nordics 2018 Agenda

To view the full event guide please click the blue download button below

CX Network are delighted to present the 2018 event guide for the 6th annual CX Nordics conference.

This event specifically focuses on Customer Experience in the Noridcs region, presented by a truly Nordic line up! 

Download the event guide to find out more about:

  • How to be more cost efficient and deliver a great CX through digitisation from Nordea
  • Explore how KICKS achieved a seamless and user-friendly experience 
  • Measuring the success of your customer experience strategy as Albatross Travel did
  • Utilising customer data to deliver a more personalised experience like Sky have

If you would like a copy sent directly to your inbox, just let us know via email

CX Nordics: Full Sponsors Event Guide

CX Nordics: Full Sponsors Event Guide

To view the full event guide please click the blue download button below

CX Network are delighted to present the 2018 event guide for the 6th annual CX Nordics conference.

This event specifically focuses on Customer Experience in the Noridcs region, presented by a truly Nordic line up! 

Download the event guide to find out more about:

  • How to be more cost efficient and deliver a great CX through digitisation from Nordea
  • Explore how KICKS achieved a seamless and user-friendly experience 
  • Measuring the success of your customer experience strategy as Albatross Travel did
  • Utilising customer data to deliver a more personalised experience like Sky have

If you would like a copy sent directly to your inbox, just let us know via email

Past presentation: Seemless customer experience as a target

Past presentation: Seemless customer experience as a target

This presentation from Tiina Molberg at DNA, was delivered last year at our 2017 CX Nordics event. 

As one of the leading Finnish telecom groups, this presentation offers insights on new dimensions of customer experience and personalised content. This presentation also shares the experiences of DNA as one of the leading Finnish telecoms groups on their journey to improving their CX strategy.

The Future of Nordic Customer Experience: Survey Report 2018

The Future of Nordic Customer Experience: Survey Report 2018

We wanted to better understand which specific priorities the region is focusing on when it comes to CX and the challenges which are slowing down progress in this area. Previous studies have found that while many Nordic organisations do possess CX strategies, the maturity of these strategies is still relatively low. We have put together this handy infographic on where the region is moving in regards to CX and the technologies that will help mature the overall customer experience in the Nordics.

Sample Attendee List 2018

Sample Attendee List 2018

Ahead of Customer Experience Transformation: Nordics 2018, we have put together a sample attendee list outlining the main job titles and organisations that will be attending this year's event. Featuring an expert speaker faculty and great selection of attendees this event will be hosting some exciting discussions on the developments of the Nordic CX industry.

Need more information? To view the full speaker faculty, list of sessions, opportunities and more download the full event guide here.


5 ways to turn customer insight into action

5 ways to turn customer insight into action

Building a customer-centric business requires a thorough understanding of the voice of the customer and the ability to turn that voice into actionable insights.CX Network spoke exclusively to Jim Ankare, Head of Customer Experience, SF Studios and Seppo Roponen, Head of Customer Insight, VR Group about the key factors to consider when turning customer insight into action.

Sample Delegate List 2016/17

Sample Delegate List 2016/17

View our Sample Delegate List from last year's event 2016/17 to see some of the companies and job titles that attended this event.