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5 ways to turn customer insight into action

5 ways to turn customer insight into action

Building a customer-centric business requires a thorough understanding of the voice of the customer and the ability to turn that voice into actionable insights.CX Network spoke exclusively to Jim Ankare, Head of Customer Experience, SF Studios and Seppo Roponen, Head of Customer Insight, VR Group about the key factors to consider when turning customer insight into action.


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