5 things we’ve learned from Nordic customer experience experts this year

With customers now expecting a seamless, coherent and customer-centric experience, businesses must invest more in their customer experience management in order to retain and expand their customer base.

Ahead of this November’s Customer Experience Transformation Nordics conference – which will explore the best customer experience success stories in this region, from establishing a clear strategy to leveraging digital channels and listening to the Voice of the Customer – CX Network looks at five takeaway lessons we’ve heard from the experts so far this year to get you started before the conference doors open...

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